Privacy policy
Last updated: October 20, 2026
ORANEVIA (the “Store”) sets out below how we handle your personal information in connection with the website, products and services operated by the Store (the “Services”).
We use Shopify as our e-commerce platform. To the extent necessary to provide the Services, Shopify, payment providers, product manufacturing and shipping providers, digital delivery providers and other service providers may handle your personal information.
1. Information we collect
In providing the Services, we may collect or process the following:
- Name
- Email address
- Telephone number
- Billing and shipping addresses
- Order details, purchase history, and return/refund history
- Payment methods, payment status and other transaction information
- Account information
- Inquiries and communications with the Store
- IP address, browser, device, network connection and related information
- Browsing history, activity history and usage of the Services
- Information obtained through cookies and similar technologies
Payment information, such as credit card numbers, may be processed by Shopify or other payment providers. We may not directly hold complete card numbers.
2. How we collect information
We may collect personal information:
- Directly from you when you purchase products, register an account or contact us
- Automatically through cookies and other technologies when you use the Services
- From Shopify, payment providers, manufacturing/shipping providers and other contractors
- From partners and other third parties with your consent or as permitted by law
3. Purposes of use
We use collected personal information for:
- Accepting orders, processing payments, manufacturing, shipping and providing digital products
- Order confirmations, shipping notices, download instructions and other necessary communications
- Handling returns, exchanges, refunds and inquiries
- Creating and managing accounts and verifying identity
- Providing, maintaining and improving the Services and developing new products and services
- Preventing, investigating and responding to fraudulent orders, unauthorized access and other illegal or inappropriate conduct
- Sending information about our products, services and campaigns
- Delivering advertising, measuring its effectiveness and analysing usage
- Applying and enforcing our terms and other policies
- Meeting legal obligations and responding to lawful requests from administrative or judicial authorities
- Addressing disputes, claims and infringements of rights
- Activities incidental to the above purposes
You may stop advertising and marketing emails by unsubscribing. However, we may continue to send important communications about orders, payments, delivery, security and similar matters.
4. Cookies and similar technologies
The Store, Shopify and other service providers may use cookies and similar technologies to provide functionality, maintain login status and cart contents, analyse usage, maintain security, deliver advertising and measure its effectiveness.
You may be able to disable cookies through your browser settings. Disabling some cookies may prevent parts of the Services from functioning properly.
5. Sharing information and outsourcing
To the extent necessary to provide the Services, we may entrust personal information processing to, or provide necessary information to:
- Shopify and its affiliates
- Credit card companies and other payment providers
- Printful and other product manufacturing, packaging and shipping providers
- Delivery carriers
- Providers of digital product storage, delivery and download functions
- Cloud storage, email delivery and customer support providers
- Analytics, advertising and marketing support providers
- Fraud prevention and security providers
- Professionals and other providers necessary for operating the Services
We may also disclose personal information to third parties, to the extent permitted by law:
- With your consent
- When you instruct us to arrange delivery or other services
- As required by law
- When necessary to protect life, physical safety or property
- In connection with a business transfer, merger, reorganization or other business succession
- When necessary to protect the rights, property or safety of the Store or third parties
6. Shopify's handling of information
The Services are hosted by Shopify.
Shopify may collect and process your personal information to provide the Services, maintain security, prevent fraud, improve services, perform analytics and provide personalization.
For details, please see Shopify's privacy policy.
7. Processing outside Japan
If Shopify, payment providers, manufacturing/shipping providers or other contractors are located overseas, your personal information may be stored or processed outside Japan.
We handle personal information using necessary and appropriate methods in accordance with applicable law.
8. Security measures
To prevent unauthorized access, disclosure, loss, alteration and other incidents involving personal information, we take reasonable security measures, including appropriate selection of services, account and password management, and access restrictions.
On request from the individual concerned, we will provide details of our security measures in accordance with law.
However, we do not guarantee the complete security of internet communications or storage methods.
9. Retention
We retain personal information for as long as necessary to provide products, support customers, meet legal obligations, perform accounting and tax procedures, address disputes and fulfil other purposes described in this policy.
When information is no longer needed, we delete or anonymize it in accordance with legal and operational requirements.
10. Your rights
Under applicable law, you may be entitled to request the following regarding personal information we hold about you:
- Notification of the purposes of use
- Disclosure
- Correction, addition or deletion
- Suspension of use or erasure
- Cessation of disclosure to third parties
- Other requests permitted by law
To make a request, use our contact form or email contact@oranevia.com.
We may ask for information necessary to verify your identity.
We generally do not charge for disclosure or similar requests. If special handling incurs costs, we will notify you in advance.
Where permitted by law, we may be unable to fulfil all or part of a request. In that case, we will explain the reason to the extent possible.
11. Children's personal information
The Services are not primarily directed at people below the legal age of adulthood.
If we learn that a child's personal information was provided without parental or guardian consent, we will respond to a request from the parent or guardian in accordance with law and within reasonable limits.
12. Links to external sites
The Services may include links to external websites or services that we do not control.
Please review each external service's privacy policy for its handling of personal information.
Except where legally liable, we are not responsible for the handling of personal information by external services.
13. Changes to this policy
We may change this privacy policy in response to changes in our services, providers, laws or other circumstances.
Revisions will be posted on this website and the last-updated date will be changed. Where legally required, we will notify you appropriately.
14. Personal information handling business operator and contact
For questions, complaints, requests for notification of purposes of use, disclosure, correction, suspension of use or other requests, please use our contact form or email us.
ORANEVIA
Email: contact@oranevia.com
The address of the personal information handling business operator is published in the Legal Notice under the Act on Specified Commercial Transactions. The individual's name will be disclosed without delay by email or another method upon request.