Legal notice
Seller
Disclosed without delay upon request.
Person responsible for operations
Disclosed without delay upon request.
To request the seller's name or the name of the person responsible for operations, please use the contact form on this website. We will provide the information promptly, with enough time for you to review it before deciding whether to place an order.
Address
〒107-0061
東京都港区北青山一丁目3番1号
アールキューブ青山3階
Telephone number
Upon request, we will disclose the telephone number by email without delay. To request disclosure, please contact us through the contact form.
Contact
For questions about products, orders or other matters, please use our contact form.
Inquiry hours
Inquiries are accepted 24 hours a day. We normally reply within 2–3 business days after reviewing your message.
Prices
Prices are as displayed on each product page.
Charges other than the product price
Physical products may incur shipping charges in addition to the product price. Shipping varies by product and destination and is displayed at checkout.
For shipping rates by destination and eligible countries, please see our Shipping Policy. The exact shipping fee for your order is shown at checkout before you place the order.
Digital products incur no shipping charges.
You are responsible for internet access, communications and other costs necessary to use the service.
Payment methods
You may use the payment methods displayed at checkout.
Payment timing
Payment is processed when your order is confirmed. The actual timing of charges for credit cards and other payment services follows the rules of your card issuer or payment provider.
Delivery timing
Physical products
Production begins after your order is confirmed and normally takes approximately 2–5 business days, followed by dispatch.
Production time is separate from shipping time. Please check the product page or checkout for delivery estimates. Order volume, weather and customs procedures may cause delays.
Digital products
After payment is completed, products are provided by the method described on the product page or in the post-purchase instructions.
Cancellations, returns and exchanges
Physical products
As physical products are made to order, we generally do not accept cancellations, returns or exchanges for customer-related reasons, including ordering errors, differences from expectations or incorrect size selection. This does not affect your statutory rights, including any applicable rights described in our Returns and Refunds Policy.
If your item is defective, damaged or incorrect, please email contact@oranevia.com, preferably within 7 days of delivery, with your order number and photographs showing the issue.
This suggested contact period helps us respond promptly and does not limit your statutory rights.
Digital products
Due to their nature, we generally do not accept cancellations, returns or refunds after purchase for customer-related reasons.
If files are corrupted, cannot be downloaded or contain incorrect data, please use the contact form. After reviewing the issue, we will provide working files again or take other necessary steps.
Refunds
If defects, damage, incorrect delivery or other issues for which we are responsible are confirmed, we will review the situation and arrange an exchange, refund or other appropriate resolution.
Refunds are generally issued through the original payment method.
We generally do not accept refunds for customer-related reasons.
Return shipping
If an item is defective, damaged or incorrect and must be returned following our instructions, we will pay the return shipping costs.
We generally do not accept returns for customer-related reasons.